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Written by Super User. Posted in Uncategorised

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FAQ's

Written by Super User. Posted in Uncategorised

Should I have my car repaired at the same place it was purchased? Does my dealer know more about fixing my car than other repair facilities?

Your dealer may not be your best choice for collision repair. Many of the highest-quality facilities in the area are not affiliated with dealers.

Your dealer generally has no unique edge in terms of technology, techniques, or parts availability when it comes to repairing your vehicle after a collision. Rather than automatically returning to your dealer for collision repairs, we encourage you to be a careful shopper when selecting a repair facility. Ask your friends, neighbors, and relatives about the experiences they have had with collision repair facility, and select the shop you think will provide the highest quality result.

Do I need an appointment for an estimate? How long will it take? Is there a cost?

Our estimates are free, and you may drop in for an estimate anytime during our hours of operation. Estimates take approximately 20 minutes to complete, depending upon the extent of the damage.

You are responsible for your deductible, if you have one, payable to Alpine at the completion of repairs. The insurance company is responsible for all repair expenses above your deductible. It costs you no more to choose the repair facility that provides the highest quality repairs.

How difficult is it to match my paint color?

Yes, it may be difficult. However, a high-quality facility will take the steps necessary to ensure your satisfaction with the match. The following is a brief description of how paint-matching works.

Your vehicle carries a paint code, printed on a label frequently located under the hood of your car. This code specifically identifies your car's color and is used by the repair shop to determine which paint-mixing formula should be used. This works fine if your vehicle is precisely the color specified by the paint code. However, in the actual vehicle production, there are often slight variations.

If your vehicle is not the exact color specified by the factory, the first step in paint matching is "tinting" or varying the amount of the components in the formula. Sometimes, a perfect match cannot be obtained by tinting alone. In these cases, blending techniques are used. The last little bit of variance is made invisible by painting portions of the vehicle adjacent to the repaired areas so that the color changes are unnoticeable. This can make the difference between a very good match and an invisible repair.

Proper paint-matching techniques require a high level of skill and sometimes a great deal of patience. At Alpine, all our technicians are trained and certified by the paint manufacturers. Be sure you select a repair facility that will take the time to produce a match in the perfect range and will not be satisfied with merely good results.

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Exclusions and Disclaimers

Written by Super User. Posted in Uncategorised

articlesThe Barton Collision Limited Lifetime Warranty applies only to the work that Barton Collision performed or sublet to third-party providers.
The following are specifically excluded from coverage under the Barton Collision Lifetime Limited Warranty:

Preexisting conditions and pre-accident damage (unless repair of said condition or damage was specified as a part of your repair order);
Conditions arising out of abuse or misuse of the vehicle;
Results of negligence in the operation, maintenance, or care of the vehicle;
Conditions resulting from subsequent accidents, damage or repairs;
Metal corrosion not related to defective work;
Scratches, dings, and stone chips that may occur from normal driving;
Deterioration (normal wear and tear) associated with vehicle age and mileage.

Also excluded from the Lifetime Limited Warranty is any relief or remedy from incidental and consequential costs, such as towing, rental car fees, travel or trip interruption costs, and consequential vehicle component damage.
The warranty is nontransferable, is a complete and exclusive statement between Barton Collision and the customer, and contains all representation of the parties.